SPA CAREERS – WHO ARE SPA CAREERS, RECRUITING, HIRING and INTERVIEWING STAFF   Who is Spacareers.com.au “The definitive recruitment, consulting and career development service to lead the International spa & wellness employment marketplace…”. We help job seekers connect with employers and employers connect with job seekers   Most Common Hiring Reactive hiring Solo hiring decisions Lack of appropriate trade testing Lack of thorough reference checking Lack of thorough Job Description in place Limited CBI techniques   What Employers Are Looking For Time management Confidence Learner attitude Consistency Ownership of work Immaculately presented Passionate Flexibility Initiative Technical understanding Maturity Intuitive Well spoken Experience Understand integration of Mind, Body & Spirit       The Job Description What ingredients are you looking for? Vision Technical knowledge Mission Statement Practical skill Values Motivators on offer Culture Commitment Climate Competencies Success factors       Modern interviews are competence based: Adaptability Service Skills Flexibility Initiative Written Communication Listening skills Decisiveness Technical Skills Coping with Stress Attention to detail Sales skills       Competency Based Interviewing “The best predictor of future performance - is past performance in a similar environment” Situation – which the behaviour took place Action – the candidate took to address the situation Results – or outcome of the action Example: Competency = Customer Focus Traditional Are you good at customer services? Hypothetical A customer has demanded an instant refund A customer has demanded an instant refund because of a poor service because of a poor service – how would you how would you handle this handle this customer? Competency Give me a specific example of when you had Give me a specific example of when you had to deal with a difficult customer who was to deal with a difficult customer who was demanding a refund, what action did you take and why? What was the and why? What was the outcome? A 60 min interview : Have well structured interview forms & CBI questions pre-prepared: 10-15 mins – build rapport / business information /handouts 40-45 mins – CBI questions and candidate answers 5 mins – candidate questions / next stage discussed Trade test prepared for next stage Take descriptive notes of all responses   Clever Questions for the Jobseeker to ask at an Interview What is the career path that I could take should I accept this role? What benefits do you offer your employees to give you a competitive edge? What is your unique point of difference? Who would I directly report to? Is there a trial period to see if we are both right for each other? Do you have a fully defined job description for me to view? If not, may I have one? Do you have regular Performance Reviews with your employees What is the Induction process you offer new employees? What are your ongoing training and development commitments to your employees? What are the expected rosters/ shifts for this role? What is the Vision of the business?   back to articles of interest list back to top

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